Terms of Service

1. Agreement and operator

These Terms of Service (“Terms”) govern access to and use of Elevator Dynamics Engine (the “Service”), including the website at https://planelevators.com, related applications, and paid subscriptions.

The Service is operated by Jukka Nilsson, Poste Restante 00510, Helsinki, Finland (“we”, “us”, or “our”). Contact: support@planelevators.com.

By accessing or using the Service, creating an account, or completing a paid checkout (including by accepting these Terms in Stripe Checkout), you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

2. The Service

Elevator Dynamics Engine provides software tools for lift (elevator) traffic analysis and simulation, including ISO-aligned analytical up-peak checks and, on paid plans, discrete-event simulation (DES), ISO-oriented PDF export, larger building configurations, and cloud-saved projects, as described on our pricing and product pages.

Free tier: you may use limited analytical features without an account, subject to usage caps we publish (for example floors, cars, and population). Free use is provided “as is” and may be changed or withdrawn.

Pro tier: paid subscription features as listed at checkout and on our pricing page. Feature availability may change; material reductions to paid features will be handled under Section 6.

The Service is a decision-support tool. Outputs are estimates based on models, assumptions, and data you provide. They are not a substitute for professional engineering judgement, site-specific design, statutory approval, or certification under applicable building or lift standards.

3. Accounts and eligibility

Some features require an account. You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account.

You must be at least 16 years old (or the higher age of digital consent in your country) to create an account. Business users must have capacity to enter binding contracts.

We may refuse, suspend, or terminate accounts that violate these Terms or that we reasonably believe pose security, fraud, or legal risk.

4. Acceptable use

You agree not to: (a) misuse the Service or interfere with its operation; (b) attempt unauthorised access to systems, accounts, or data; (c) reverse engineer the Service except where mandatory law allows; (d) use the Service to develop a competing product by systematically scraping or copying non-public features; (e) upload unlawful, infringing, or harmful content; (f) circumvent plan limits, billing, or security controls; or (g) use outputs in a manner that falsely represents them as certified design, official ISO compliance approval, or guaranteed building performance.

We may investigate suspected misuse and suspend access pending review.

5. Subscriptions, billing, and cancellation

Paid plans are billed through Stripe. Prices, currency, and billing interval (for example monthly or annual) are shown at checkout. Taxes may apply as required by law and as calculated by Stripe or us.

By completing checkout you authorise recurring charges for the selected plan until you cancel. Subscription renewals continue at the then-current price unless we notify you of a change.

You may cancel a subscription via the Stripe Customer Portal linked from your account (or by contacting support@planelevators.com). Cancellation stops future renewals; you retain paid features until the end of the current paid period unless otherwise stated at cancellation.

Except where mandatory consumer law requires otherwise, or where Section 6 provides a pro-rata refund for our discontinuation of paid access, fees already paid for the current period are non-refundable.

If a payment fails, we may suspend Pro features until payment is restored. Past-due status may lead to downgrade to the free tier.

6. Service changes; suspension; discontinuation

We may modify, suspend, or discontinue the Service (or any part of it) at any time, including Free and Pro features, for any reason—including maintenance, security, business decisions, or legal requirements—with or without prior notice where notice is not reasonably practicable.

We may suspend or terminate your access immediately for breach of these Terms, non-payment, fraud, abuse, or to protect the Service or other users.

If we permanently discontinue paid Pro access for all customers while you still have unused prepaid subscription time, we will provide a pro-rata refund of the unused portion of prepaid fees for that period (calculated on a simple time basis), unless mandatory law requires a more favourable remedy. This does not apply to suspension or termination for your breach, chargebacks we reasonably contest, or temporary outages.

We are not obliged to maintain specific third-party integrations, hosting regions, or feature roadmaps indefinitely.

7. Intellectual property and your content

We and our licensors own the Service, software, branding, documentation, and related intellectual property. These Terms do not transfer ownership to you. We grant you a limited, non-exclusive, non-transferable right to use the Service as permitted by your plan.

You retain ownership of project inputs and configurations you submit (“Your Content”). You grant us a worldwide licence to host, process, store, and display Your Content solely to operate and improve the Service, provide support, and comply with law.

You represent that you have the rights needed to submit Your Content and that it does not infringe others’ rights.

Feedback you provide may be used by us without obligation to you.

8. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that results will be accurate, complete, uninterrupted, or error-free; that the Service will meet your requirements; or that use of outputs will achieve regulatory approval, ISO conformity attestation, or any particular building or traffic performance outcome.

You are solely responsible for verifying assumptions, validating results, and obtaining any professional review required for your project.

9. Limitation of liability and indemnity

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY EUROS (€50).

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence where such exclusion is prohibited, or for fraud.

If you are a consumer in the European Economic Area or United Kingdom, you retain mandatory rights that cannot be waived by contract; these Terms apply to the fullest extent allowed alongside those rights.

You will indemnify and hold us harmless from claims, damages, and costs (including reasonable legal fees) arising from Your Content, your misuse of the Service, or your breach of these Terms, except to the extent caused by our wilful misconduct.

10. Privacy

Personal data is processed as described in our Privacy Policy at https://planelevators.com/privacy. By using the Service you acknowledge that policy.

11. Termination

You may stop using the Service at any time and may delete your account from the Account page (subject to retention needed for billing, security, or legal obligations).

We may terminate or suspend access as described in Sections 3, 4, and 6. Upon termination of Pro access, cloud projects may become inaccessible; you should export any data you need beforehand where the Service allows.

Sections that by nature should survive (including intellectual property, disclaimers, liability limits, indemnity, and governing law) survive termination.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top will change. We will post the revised Terms on https://planelevators.com/terms and may notify account holders by email or in-product notice when changes are material.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms, except where mandatory law requires a different process. Paid checkouts may again require explicit acceptance via Stripe Checkout.

If you do not agree to updated Terms, you must stop using the Service and cancel any subscription.

13. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-law rules.

Courts of Finland have exclusive jurisdiction, except that if you are a consumer you may bring proceedings in your country of residence where mandatory consumer law so provides, and you may benefit from mandatory protections of that law.

14. Contact

Questions about these Terms: support@planelevators.com.

Postal address: Jukka Nilsson, Poste Restante 00510, Helsinki, Finland.